Repair Policy

IMPORTANT INFORMATION: 

CAUTION: Keeper Necklaces and ALL other products:

-NOT INTENDED FOR UNSUPERVISED USE BY CHILDREN UNDER 18 YEARS OF AGE

-NOT INTENDED FOR PROFESSIONAL USE IN HIGH RISK WORK ENVIRONMENTS SUCH AS HOSPITALS AND OTHER INSTITUTIONS DEALING WITH INFECTIOUS DISEASES, TOXIC CHEMICALS, ETC 

-NOT FOR USE AROUND MOVING EQUIPMENT OR MACHINERY 

-ITEMS ATTACHED TO ANY "KEEPER" NECKLACES OR "LEASHES" ARE NOT TO EXCEED 1 POUND IN WEIGHT 

 

RECOMMENDED CARE INSTRUCTIONS FOR JEWELRY & ACCESSORIES 

-Excessive rubbing, constant heavy pressure, or constant yanking may cause wear and damage to individual beads or damage to our jewelry and accessories, especially to the individual beads, parts, components, and/ or the cable they are strung on.  

-We strongly recommend you hang our hand strung beaded necklaces and leashes up or store them in a fabric or plastic pouch when not in use 

 

Most of our lanyard customers since 1999 have used their necklaces for a year or more without any problem. We offer free repair services for our hand strung lanyards and necklaces because we understand that “life happens” and believe that with a little work on our part, we can make them “like new again” for our customers who love them. 

 

RECOMMENDED CLOTHING CARE INSTRUCTIONS

- Turn garment inside out and place into a net laundry bag 

-Set washing machine to gentle cycle while using a mild detergent and cold water 

-Line dry on a plastic hanger 

-When dry use a clothing steamer to remove any folds or wrinkles as needed 

 

JEWELRY REPAIR POLICY: ( ONLY APPLIES TO HAND STRUNG BEADED NECKLACES & LANYARDS) 

- You must have most of the main focal beads remaining for repair at no charge. Otherwise, repair charge starts at $5 per necklace.

-Free repair policy only applies to hand strung beaded lanyards and necklaces.  Free repair policy DOES NOT apply to earrings, pendants, and clothing 

- Email Ariel at ariel@twobytwocrafts.com to discuss repairs and make arrangements

- Oahu, Hawaii customers: drop off and pick up repairs at scheduled events or by appointment at our showroom to avoid shipping and handling charge of $5 per necklace